JezzWarren.com

I would like, if I may, to take you on a strange journey.

waitrose

W.....Wait For It.

It has been a fair few months since I have written anything on my blog but in hindsight, once I explain your see just why.
Work was not kind to me and with the demise of my hours something had to give. So instead of sitting about complaining I decided to do something about it. I put together a LinkedIn profile, then set about making a cracking CV. I had focus to who I wanted to work for, even if only part time and then started the ball rolling with application after application. It did not take long before one of my top picks, John Lewis Partnership to answer my plea.

waitrose-logo.jpg~original

I was called for an interview at Waitrose Epsom for a catering assistant in the staff canteen, but after careful consideration to the job role I decided it was not for me, I thought that it would be putting me in deep water, to deep for my liking and sadly had to decline their offer, but wait....They told me to hold on as the word was that some hours where becoming available as someone in branch was transferring. I was expecting to hear in a weeks time but it was only the next day that I had that phone call for those allusive words "would you like to come in for an interview?”
Needless to say I was offered a job at the end of my interview.
It has been serval months now and I have gone from strength to strength, I have survived my first Christmas in retail and coming on in leaps and bounds and going from one role to another within customer services. I am now working on the front line of customer service, call it the firing line if you will, but it is my most challenging and rewarding role yet, I am now the trendy face of Waitrose Epsom at its helm, The Welcome Desk.
I can only see this is my starting springboard to other goals and aspirations.

Waitrose Delivery

Ever supermarket does it, it is home delivery, but what one is the best?
I have in the past tried a few of the leading supermarkets take on home delivery and have never been really satisfied with the results as the food delivered was either close to its use by date, packaging was damaged, tins were dented, the list goes. But I thought I would give it one last try with Waitrose.
I am glad I did as the service is excellent, you can order from either on the web or via the Waitrose phone app and it is just like all the other supermarkets where you pick your time slot, order your goods and also have the day before your delivery to amend your order.

Waitrose_Delivery_Van

But one thing that really made Waitrose stand out from all the others was the after sales service. On the very first delivery two of my items were close to their use by date and instead like the other supermarkets that you would just have to use these items first or freeze them where possible, Waitrose add a kind note to your delivery notice “We are sorry that some of your items are close to the used by date so instead of not including them in your order we have given them to you for free of charge.” I could not quite believe that some of my shopping was for free, no other supermarket has ever done this, in fact Waitrose is the only supermarket to do this. If I thought that was good service on another delivery experience I ordered a bag of Lemons and one of them looked a bit worse for wear and unsalvageable so I called customer services and they took my delivery number and not only did they refund me the full value of the item in question (£1.50) but also gave me a further £1.50 refund and said it was there way of saying sorry to give customers a double refund, result.
When your items are delivered the drivers are always well presented, polite and above all extremely helpful, they offer to carry your goods into your kitchen and items are placed in appropriate labelled bags i.e. freezer items, fridge items, cupboard items and instead of giving you all of your shopping at once, you are given it in the order that is most important, freezer items first, then fridge items, fragile items and then the remainder of your shopping.
There are a few improvements that could be made, such as a large choice of its own branded essential items and lowering the cost of how much you spend to get free delivery but other than that it is a truly wonderful service that has made me want to use Waitrose for my grocery shopping.

Apple And A Coffee

I knew that this would be a wise investment for me. AppleCare Protection Plan extends my Mac's 90 days phone support and one year warranty to up to three years. No sweat, no worry!
I have waited this long to get the additional cover, as in the 90 days I only used the phone support three times. I think it is for more peace of mind that if anything did go wrong then not only would the cost of the labour be covered but also parts too.

apple_care

For £139 it is a real deal, I just wish other companies were like Apple in this way because in the past the only reason why I have not ever bought an extended warranty is only due to the fact the warranty has been either more expensive than the actual product or nearly as expensive.
So today I made my way over to Kingston and purchased my apple care protection.
Whilst at Kingston I also wanted to add some flavour to my coffee, I wanted to make my so much loved mocha at home, but found out that after a lot of looking about for chocolate syrup, it is something that is near impossible to buy and yet every coffee house uses it. This might be due to that fact that the coffee syrups used are by a company called 'Monin' and tend to only supply to big drinks companies, bars and clubs. So finding a stockist is something that can only be done online, a route I will have to go down another time.

monin

I asked all the big department stores and also popped into Waitrose hoping they might stock it. Everyone stocked some kind of coffee syrup but no one stocked the chocolate syrup, that is when I stumbled on Costa coffee who had two syrup Monin selection packs and then lo and behold Whittards did their own range too.
Okay it is not quite chocolate syrup, but I have a whole range of other flavours to start me off and to give my taste buds an idea of what's to come.
In my search through many a shop, someone did suggest that I use a good quality chocolate powder or even better chocolate flakes would do just the same job as a syrup and would be something that would be easier to get hold of.
Luckily Wayne had spotted the connoisseur of chocolate flakes 'Charbonnel & Walker' and with this I have been making near to perfect Mocha coffees.

Charbonnel & Walker

'Chocolat Charbonnel' recreates the use of real chocolate as a drink. Traditionally in English Chocolate Houses it was a mixture of chocolate and water only, however, for today’s taste a richer drink is now made with milk.

A Day Of Riches

Yesterday was quite, so I did not have anything to write about, but today has made up for it as it has been somewhat jam packed.
My day started off with an appointment at the clinic for my routine bloods and swabs as part of a general health check and all is good on that front. I then headed into town for a trip to sort out a banking matter and I did not feel my bank delivered the service I normally get, might have to look into that.
I am not sure if my expectations of service and customer care has increased anymore but I do think that because I do most of my shopping in Kingston and in department stores like Apple, Waitrose and John Lewis where customer service and care is of the highest standards everyone else seems to lack what they have and it really shows. Just walking through Sutton high street I could see the demise of what used to be a nice place to shop and now it is turning into a dirty, run down and frightfully full of common folk screaming out at their unruly children. I can safely add Sutton along with the likes if Croydon to the list of places I will not be seen shopping in again.
I have been slowly increasing my physical levels and now I have my new running buddy, I thought I would look about for some essential gear that would come in handy not just for my walks, runs but to use generally and as luck would have it I got some real deals today. I was in a retail park not far from home browsing in a sports shop when I cam across an array of Karrimor gear at silly prices so I had to treat myself. I got a pair of walking poles for under a tenner, an iPod sports armband for under a fiver, two pairs of sports earbuds (the over ear ones) both of which also under a fiver and then a water bottle belt pack and spare running bottle for under a tenner. Looks like I did well on that bit of retail therapy.
When coming home the news just got better, more treats. Apple announced it is releasing a new operating system 'Mountain Lion' just a year after 'Lion' OS X and as a taster before the release in the summer Mac users got treated to 'Messages' the new feature to replace iChat and make it more in tune with the iOS style of messaging. Slowly but surely I am seeing subtle changes since owning a Mac that OS X is merging with iOS to make a cross platform and universal application that works with all your Apple iDevices and big changes on how common tasks are now more integrated than ever before, like twitter and text chats that can then turn into video chats with a flick of a switch.
If your curiosity has got the better of you then click on the ‘Mountain Lion’ icon to see a short video of what you can expect this summer. If that is not enough for you and you want a little treat then click on the ‘Messages’ icon to download the Beta of ‘Messages’.

mountain_lion

messages

To cap off todays events, was some offerings from the PSN as last months offering for PSN plus customers was not to great but yet again today showed they are making up for it as the latest content was the biggest. I have managed to download today a total of twenty-five dynamic PS3 themes, four PS3 full game titles and eight PSP titles all for the price of zero pounds and zero pence. Membership is showing some clear advantages and when my renewal comes up in the summer I will sure be subscribing for another year.