JezzWarren.com

I would like, if I may, to take you on a strange journey.

delivery

Delivered Or Dumped

Probably that worst service I have received was from both Yodel and My Hermes.
I buzzed in the courier and he could not even be bothered to bring my package to the door, instead he hurled the package with enough momentum to slide and tumble towards the front door.
The trouble with companies like yodel my Hermes is they employ Joe Bloggs, someone who is trying to earn a few extra pounds so has no understanding of delivery protocol i.e. How to deal with customers, how to deliver a box or how to pick up a large box safely. So the service you receive may be cheaper but of less quality and absolutely no standards.

noYodel

However using a company like UPS or TNT or even Parcelforce they actually employ people to work and represent their company they do not subcontract so as a result you have a person who delivers to your door with a kind greeting possibly calling you sir or madam, and delivering to you as a customer, everything about that delivery is all about customer experience it is about training retraining and to give customers the best possible service. It might be slightly more expensive than companies such as yodel or parcel to go or my Hermes but that money is reflected in the quality of service it costs to train individuals that work for such companies. It is therefore a reflection on the price you are paying for ultimately the quality of service.

Waitrose Delivery

Ever supermarket does it, it is home delivery, but what one is the best?
I have in the past tried a few of the leading supermarkets take on home delivery and have never been really satisfied with the results as the food delivered was either close to its use by date, packaging was damaged, tins were dented, the list goes. But I thought I would give it one last try with Waitrose.
I am glad I did as the service is excellent, you can order from either on the web or via the Waitrose phone app and it is just like all the other supermarkets where you pick your time slot, order your goods and also have the day before your delivery to amend your order.

Waitrose_Delivery_Van

But one thing that really made Waitrose stand out from all the others was the after sales service. On the very first delivery two of my items were close to their use by date and instead like the other supermarkets that you would just have to use these items first or freeze them where possible, Waitrose add a kind note to your delivery notice “We are sorry that some of your items are close to the used by date so instead of not including them in your order we have given them to you for free of charge.” I could not quite believe that some of my shopping was for free, no other supermarket has ever done this, in fact Waitrose is the only supermarket to do this. If I thought that was good service on another delivery experience I ordered a bag of Lemons and one of them looked a bit worse for wear and unsalvageable so I called customer services and they took my delivery number and not only did they refund me the full value of the item in question (£1.50) but also gave me a further £1.50 refund and said it was there way of saying sorry to give customers a double refund, result.
When your items are delivered the drivers are always well presented, polite and above all extremely helpful, they offer to carry your goods into your kitchen and items are placed in appropriate labelled bags i.e. freezer items, fridge items, cupboard items and instead of giving you all of your shopping at once, you are given it in the order that is most important, freezer items first, then fridge items, fragile items and then the remainder of your shopping.
There are a few improvements that could be made, such as a large choice of its own branded essential items and lowering the cost of how much you spend to get free delivery but other than that it is a truly wonderful service that has made me want to use Waitrose for my grocery shopping.