JezzWarren.com

Delivered Or Dumped

Probably that worst service I have received was from both Yodel and My Hermes.
I buzzed in the courier and he could not even be bothered to bring my package to the door, instead he hurled the package with enough momentum to slide and tumble towards the front door.
The trouble with companies like yodel my Hermes is they employ Joe Bloggs, someone who is trying to earn a few extra pounds so has no understanding of delivery protocol i.e. How to deal with customers, how to deliver a box or how to pick up a large box safely. So the service you receive may be cheaper but of less quality and absolutely no standards.

noYodel

However using a company like UPS or TNT or even Parcelforce they actually employ people to work and represent their company they do not subcontract so as a result you have a person who delivers to your door with a kind greeting possibly calling you sir or madam, and delivering to you as a customer, everything about that delivery is all about customer experience it is about training retraining and to give customers the best possible service. It might be slightly more expensive than companies such as yodel or parcel to go or my Hermes but that money is reflected in the quality of service it costs to train individuals that work for such companies. It is therefore a reflection on the price you are paying for ultimately the quality of service.